Terms of service

Last updated 23 October 2026

Use the contents to find account, ordering, delivery, refunds, points and chat terms. Full conditions follow in each section.

These terms apply to sixtysip.com, the Sixty Sip customer application, drink purchases and membership rewards. These terms should be read together with the Privacy policy and Cancellation and refund policy

Service provider and contact details

Sixty Sip Coffee is a service operated by a sole proprietor. For orders, accounts or complaints, contact LINE ID @sixtysip.coffee or support@sixtysip.com as listed on the contact page

Registration and account verification

• Phone verificationRegistration begins with phone verification by SMS OTP. For an active account without a verified email, verification of the linked phone number returns the customer to the same Member ID. Accounts with a previously verified email require the additional email verification shown in the app.
• Existing and new accountsWhen an existing account has a previously verified email, access requires verification through that email. New registration uses a single name field and date of birth; a first name alone is accepted and a surname is optional. A phone-number change or ownership dispute follows separate account-recovery checks.
• Points and email verificationNew members receive their own Member ID and can earn points without adding an email. However, email verification with an OTP is required before ordering, paying, redeeming points, using coupons or making purchases and reward redemptions in the app.
• Changing your phone numberFollowing a phone-number change or reassignment, existing points remain with the original Member ID. Account recovery requires SMS OTP verification of the new number and verification through the email previously linked to the account. Phone verification alone does not transfer points to a new number holder.

Customers are responsible for maintaining access to verified phone numbers and email addresses. Assistance with an inaccessible email address is available through contact page for verification of account ownership.

Products, prices and orders

• Sixty Sip supplies drinks. Availability, pricing and product details are displayed in the app before order confirmation.
• Drink prices, delivery fees and the total are displayed before payment confirmation. Subsequent changes do not apply retrospectively to confirmed orders.
• Products are reserved while payment is pending. Orders not paid within 15 minutes are cancelled automatically and the reserved stock is released.
• Online payments are processed through Beam. Paid orders move to delivery after Sixty Sip receives payment confirmation.

Delivery

Lalamove provides delivery within the service areas available in the app. Delivery fees are displayed before payment. Delivery times are estimates subject to distance, traffic, weather and personnel availability. Customers must provide accurate recipient contact details and delivery locations.

Cancellations and refunds

Cancellation steps, incorrect or damaged drinks, and refund timing for each payment method are covered in the Cancellation and refund policy These terms do not limit customer rights under consumer protection law.

Points and coupons

• Buy a drink recorded as a completed purchase 1 cup, 1 point Points remain with the customer's membership account when a phone number is reassigned.
• Points expire 365 days after the date earned. Balances and transaction history are available in the app.
• Point requirements depend on the selected drink or reward. Required points, conditions and coupon expiry dates are displayed before redemption confirmation.
• Points and coupons cannot be exchanged for cash or transferred to someone else. Points earned from a refunded purchase are reversed.

Read more in the Points and coupon terms

Seller chat is for order and service enquiries. Do not send harassment, threats, hate speech, sexually explicit or illegal content, scams, or another person’s private information without permission. Report objectionable messages or users to support@sixtysip.com, with the seller and conversation details. Sixty Sip reviews reports and may restrict offending accounts or content. Do not send OTPs, passwords or payment-card security codes in chat.

Product and service issues

Non-delivery, incorrect items and product issues may be reported with the order number and supporting details through contact details Sixty Sip reviews each report and provides a remedy based on the facts and applicable customer rights.

Changes to these terms

Sixty Sip may revise these terms for future service use. Revisions are identified by the updated date on this page. Material changes to membership rights are communicated through an appropriate channel before taking effect. Revised terms do not apply retrospectively to confirmed orders.

Governing law

The service is governed by Thai law. Enquiries and complaints may be submitted through LINE ID @sixtysip.coffee or support@sixtysip.com